One route per reason, and what each one can do
A correction to a published figure is the message that changes this site fastest, so it has its own address and its own deadline. The rest is sorted below by what we can actually do about it - including the one thing we cannot, which is intervene between a player and an operator.
- Corrections checked in 2 business days
- No paid placements
- Monday to Friday, 09:00-17:00 ET
Pick the reason, not the inbox
Each route below carries its own response time, because a wrong number on a live page deserves a faster turn than a partnership enquiry. Where a route says we cannot help, it names who can instead.
- A figure on this site is wrong
The fastest way to change something here. Send the page, the figure and where the correct value is published - the operator's own terms or the regulator register - and it is re-read at the source.
[email protected] Checked within 2 business days - I represent an operator
Terms changes, a new licence or a launch date are welcome and get checked. A request to change a score or a position is not, and saying so up front saves everyone the exchange.
[email protected] Read, not always answered - A dispute with a casino
This site is editorial and holds no account, balance or authority with any operator. In Ontario a complaint goes to the operator first and then to the AGCO; a payment problem goes to your bank or wallet.
No inbox for this one We cannot intervene - Press, data or anything else
Questions about the method, the weighting or how a figure was sourced. The method itself is published in full on the about page, so start there if it is faster.
[email protected] Within 5 business days
Publisher details
This site is published by a small editorial company in Toronto. The postal address below is for written correspondence and legal notices; email reaches the editorial team faster, and anything sent to it is read by a person rather than a form.
There is no contact form on this page on purpose. A form gives you no copy of what you sent and no address to follow up, and a correction is worth having a record of on both sides.
- Published by
- Northline Editorial Ltd.
- Address
- 218 Wellcrest Avenue, Suite 400
Toronto, Ontario M5V 2K4
Canada - [email protected]
- Hours
- Monday to Friday, 09:00-17:00 ET
Contacting us: what we can and cannot do
Disputes, corrections, commercial requests and response times.
Can you help me get a withdrawal released?
No, and any site that says it can is overstating its position. This is an editorial site with no account, no balance and no authority at any operator. The route that does work in Ontario is the operator's own complaints process first, then the AGCO, which can fine an operator, attach conditions to its registration or suspend it. If the money is stuck on the payment side rather than at the casino, it is your bank or wallet that can move it.
How do I report a wrong figure?
Send the page URL, the figure you are disputing and where the correct value is published - the operator's published terms or the regulator register. It is re-read at that source and, if the source disagrees with us, corrected on the next rebuild. Corrections are treated the same whether they come from a player or from the operator.
Do you accept paid placements or sponsored posts?
No. Some operator links are commercial and disclosed as such, but a commission is attached after the ranking is set and cannot change a position. There is no rate card for a review, a score or a place on the board, and no operator among the 12 we track is told its position in advance.
How quickly will I get a reply?
Corrections are checked within two business days because they change what is published. Everything else is within five. Operator mail is always read, though a request to alter a score will not get a negotiation - only an explanation of how the weighting produced it.
Where are you based?
Northline Editorial Ltd., 218 Wellcrest Avenue, Suite 400, Toronto, Ontario M5V 2K4, Canada. Written correspondence reaches the editorial team at that address; [email protected] is faster. Office hours are Monday to Friday, 09:00-17:00 ET.